Refund and Replacement
Note: This policy is only applicable for products purchased on TONESPAC.com. For products purchased on Amazon, other websites, or in a physical store, please email support@TONESPAC.com to contact Customer Support for assistance. Our friendly customer support team are on hand to quickly help with any questions or concerns.
45-Day Money-Back Guarantee
Undamaged and resaleable products may be returned for a full refund within 45 days of the date the item was delivered to the designated shipping address.
Undamaged and resaleable product return conditions include but are not limited to:
- 1. Returns must include all items sent in the original package.
- 2. Returns must be sent in the original undamaged packaging.
- 3. The RMA (Return Merchandise Authorization) number provided by TONESPAC must be visible on the shipping label.
Refund Policy:
- 1. For non-quality related warranty claims, the buyer is responsible for the return shipping costs and TONESPAC will refund the cost of the product itself.
- 2. For quality-related warranty claims, TONESPAC is responsible for return shipping costs and will refund the total cost of the order. (With multi-product orders, TONESPAC will refund the cost of the product itself.)
- 3. For quality-related warranty claims, the buyer must provide sufficient proof of their claim, including but not limited to: text description, images, and videos.
Process of Returns:
- 1. Contact us via email support@TONESPAC.com to obtain a Return Merchandise Authorization (RMA) Number and shipping address.
- 2. Write the RMA number on the shipping label on the outside of the package.
- 3. Repack the items in their original packing and make sure to use a sturdy protective box to ship the items that are being returned.
- 4. Returns may be rejected if items do not meet the above requirements.
- 5. TONESPAC is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.
- 6. It is not possible to process a request for a refund for non-quality issues with items that have exceeded this 45-day window.
Warranty Policy
To know more about TONESPAC warranty policy, please visit TONESPAC.com/pages/warranty-policy
Replacement Policy
To know more about TONESPAC warranty policy, please visit TONESPAC.com/pages/warranty-policy
